If you purchase an HP Care Pack during the warranty period, then HP Care Pack will upgrade your warranty coverage by providing you extra services such as free technical phone support to remotely troubleshoot any issue, free pick up of your device for repair, free repair or replacement and, finally, free return service. Once your standard warranty expires, HP Care Pack will also extend your warranty coverage for the time remaining of your HP Care Pack.

You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of your product has a defect or malfunction.

HP Care Pack purchased during the warranty period: Coverage begins on the day your factory warranty expires. For example, you install your HP product on 1/1/2019 and purchase a +1 year HP Care Pack on 15/1/2019, the coverage period will be 1/1/2020 through 31/12/2020. This is based on a factory warranty of 1 year. Please note that factory warranty varies per country. If you are unsure about your factory warranty, please look up if your device is in warranty: https://support.hp.com/gb-en/checkwarranty

HP Care Pack purchased after your warranty has expired: Coverage begins on the day you purchase your HP Care Pack. For example if your factory warranty expires on 31/12/2019 and you purchase a one year Post Warranty Care Pack on 31/4/2020, your new HP Care Pack extension will be valid from 31/4/2020 through 31/4/2021.

• Peace of Mind: You get immediate access to extra coverage services beyond those offered by your factory warranty. Also, by investing in HP Care Pack now you can forget about unexpected costs in the future once your factory warranty expires.

• No unexpected costs: HP replacements and repairs of physical parts can be expensive if you are out of warranty. For example, a hard drive failure – while rare- can cost in some cases close to half of the price of your device.

• It is easy!: Purchase online and you will not need to register your HP Care Pack; HP does it for you. You will receive a confirmation email after you purchase an HP Care Pack with all the information you need in case of a device failure.

• No hassle: If you have a problem with your device, just call HP’s Technical Support Centre, share your HP Care Pack number with the technician and get instant issue troubleshooting or arrange for a repair service if necessary, including pick up and return of your device at no additional costs - shipping included!

HP Care Pack covers:

• Telephone troubleshooting & diagnosis by certified, experienced HP technical agents.

• Support for software bundled with the HP product at the time of delivery, including installation & set-up and configuration, error messages and isolating software usage problems.

• In case of product failure due to hardware malfunction or other product defects, HP Care Pack services provide product pick-up and return to the address of your choice, including transportation and labor.

You can check the HP Care Pack terms & conditions here for United Kingdom and here for Ireland.